Frequently asked questions.

General

What is Haulyn?

Haulyn is an on-demand transportation and delivery platform that connects customers and businesses with verified independent drivers and transportation companies. We support four modes: food delivery, goods and freight, rideshare, and limo/chauffeur service.

Where does Haulyn operate?

Haulyn is currently available in the Atlanta metropolitan area in Georgia. We are expanding to additional markets — contact us if you want Haulyn in your city.

Is Haulyn a transportation company?

No. Haulyn is a technology platform. All transportation and delivery services are provided by independent third-party drivers and transportation companies, not by Haulyn.

For Customers

How do I book a haul?

Download the Haulyn app, create an account, select your mode (delivery, freight, ride, or chauffeur), enter your pickup and drop-off details, confirm the quoted price, and a verified driver will be matched to your job.

How is the price determined?

Prices are based on distance, estimated time, vehicle class, and current demand. The price is always shown before you confirm a booking — no hidden fees.

Can I cancel a booking?

Yes. Cancellations before a driver is matched or en route are typically free. After a driver is on their way, a cancellation fee may apply to compensate the driver for time and distance already committed. Details are in our Refund & Cancellation Policy.

How do I get a refund?

If your job was not completed, arrived significantly wrong, or you were charged in error, submit a refund request through the app or email [email protected] within 48 hours. We review each case individually.

For Drivers & Partners

What do I need to drive with Haulyn?

You must be at least 21 years old, hold a valid U.S. driver's license, have active auto insurance meeting state minimums, pass a background check, and have a vehicle that meets the requirements for your vehicle class.

How do I get paid?

Earnings from completed jobs are deposited into your Stripe Connect account on a regular payout schedule. You keep the service amount minus Haulyn's platform fee, plus 100% of any tips.

Can I drive for multiple modes?

Yes. Once verified, you can accept jobs across any mode your vehicle and documentation support — from food delivery to freight to rideshare.

What vehicle do I need?

It depends on the mode. Courier: bike, scooter, or car. Passenger: sedan or SUV, model year 2014 or newer, four doors. Cargo & freight: van or truck. Premium: black car or limousine, model year 2018 or newer.

For Businesses

How does a business account work?

A business account gives you on-demand and scheduled access to all four transport modes under one account with consolidated billing. Request hauls for your customers, your goods, or your team.

Is there a minimum commitment?

No. Use Haulyn as much or as little as you need. There are no monthly minimums, contracts, or setup fees.

Can I integrate Haulyn into my own systems?

We are building integration options for businesses. Contact us at [email protected] to discuss your needs.

Payments & Safety

Is my payment information secure?

Yes. All payments are processed by Stripe, a PCI DSS Level 1 certified payment processor. Haulyn never stores full card numbers on its own systems.

Are drivers background-checked?

Yes. Every driver undergoes identity verification and a criminal background check before being approved. We also verify licenses, insurance, and vehicle documentation.

What if I have a safety concern?

Report it through the app or email [email protected]. We review all safety reports and take action including permanent removal from the platform when warranted.